EXCELLENT CUSTOMER SERVICE FOR SMALL BUSINESS
Thursday, November 8, 2007
6:30pm to 8:00pm
at the Riverside Branch Library
Are customers at the center of everything you do? If satisfied and loyal customers contribute to the success of your small business come learn how to consistently provide a positive and memorable experience for each customer.
Customer service professionals from bigger business will be on hand to discuss how the basic principles of great customer service don't change regardless of the number of people performing that service. Presenters are David Robert, Manager of Training and Professional Development, and Anne Brunson, Director of Customer and Provider Service, both of Blue Cross Blue Shield of RI.
This program is free and open to all.